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Frequently asked questions

If you can't find the answer you're looking for, or if you have a specific request concerning meat, please contact us.

The butcher's shop is open Wednesday to Friday from 2pm to 7pm and Saturday from 8:30am to 4pm.
For further information, please visit the corresponding page.

Each piece is characterized by a weight per unit. The price is indicated per unit as well as per kilo.

Each line in the basket represents a package containing the indicated weight.

It is possible to add the same product to the basket several times (and thus create several lines) in order to specify separate packaging.

In case of doubt, you can always use the "Order notes" field to indicate your wishes.

At Meaty, the buyer always pays the net weight of the meat received.

When you order, you pay for the quantities you require + the safety margin (20%).

When we prepare your order, we note the actual weights.

Amount paid - Effective price = Amount refunded. This information is summarized by email. Refunds are usually made within a week of delivery.

We don't sell trays from meat factories. The sharing of animals is subject to logistical constraints.

Although our system has proven its efficiency and accuracy, each animal has its own specificities and we cannot know in advance the exact quantities of each piece available. What's more, we insist that the buyer pays the net weight of the meat received.

For these reasons, and also to avoid waste, we charge a margin of 20% of the order price. This margin allows us to be flexible in terms of actual quantities, adjusting the items ordered slightly if necessary.

⚠️ In most cases, we refund part or all of this amount because we don't need it.

In general, 200g of meat per person is sufficient. For bony cuts such as beef ribs or leg of lamb, allow 300g per person. Some cuts, such as pork ribs, are very bony, in which case you should allow 400g per person.

Of course, these quantities are indicative and depend largely on the appetite of the guests.

For each animal share, the delivery dates are indicated in the "Delivery and collection" section. This information is also displayed on the order confirmation email.

For the moment, Meaty is active in Geneva and Lausanne.

See all the information on the relevant page.

To unsubscribe from our newsletter (email), simply use the link at the bottom of each email.

To unsubscribe from SMS notifications, please visit this page.

Meat is delivered vacuum-packed to maximize shelf life. It can be kept for up to 9 days in the refrigerator (depending on the cuts; exact date indicated on the packaging). It can also be kept for several months in the freezer. But be careful when defrosting!

Detailed information on freezing

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Contact

Got a meat question? Ask our butcher directly on WhatsApp!

For any other questions, please use the form below.

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